USPS
S&DC Retail Redesign
As part of their 10-year Delivering For America program, USPS needed to redesign and modernize 13 of their key Sorting and Delivery Center (S&DC) retail locations to create a more efficient, digital-centric, customer-friendly environment that meets modern shipping and mailing needs.
Starting in Athens, GA, we developed a flexible retail design kit and playbook through customer and employee surveys, site visits, 3D scans, phased construction, and contractor collaboration—now deployed in 13 S&DC locations.
